Soft as a Service

Is Airbnb a SaaS company?

Is Airbnb a SaaS Company?

The short answer is: no, Airbnb is not a SaaS company.

Software as a Service (SaaS) is one of the most popular and widely used forms of cloud computing. It refers to software that is hosted on the cloud and accessed by users over the internet. In a nutshell, it’s a pay-as-you-go model that allows customers to access the software whenever they need it.

Airbnb, on the other hand, is a marketplace for short-term rentals, connecting hosts with travelers. It provides an online platform that enables guests to book accommodation in various locations around the world. Guests can book a place to stay, while hosts can rent out their properties and earn income.

So, while both companies provide services over the internet, they are different in terms of their core business model. Airbnb offers a marketplace, while SaaS is a software solution.

To understand the difference between the two, let’s take a closer look at each.

Software as a Service (SaaS)

SaaS is an on-demand software delivery model that provides customers with access to software over the internet. This type of cloud computing allows customers to pay for a specific service or feature, as opposed to buying a one-time license for a software product.

SaaS companies typically provide a subscription-based model that charges customers a monthly or annual fee for access to the software. The customer has the ability to customize the software’s features and services in order to meet their specific needs.

SaaS companies also provide customers with a range of technical support services, such as user training, bug fixes, and updates.


Airbnb is a marketplace that connects travelers with hosts who have properties available for rent. It is an online platform that allows travelers to book a place to stay in cities around the world.

The company provides guests with an array of services, including a secure payment system, 24/7 customer support, and a host guarantee. Hosts can list their properties, set their own pricing, and receive payments from guests.

Unlike SaaS, Airbnb doesn’t require customers to pay a subscription fee. Instead, the company makes its money by charging guests a service fee and hosts a booking fee.


Airbnb and SaaS companies are both integral to the success of digital businesses. However, they are different in terms of their core business models.

SaaS companies provide software solutions that customers can access over the internet. Airbnb, on the other hand, is a marketplace that allows travelers to book short-term rentals in various locations around the world.

It is clear that Airbnb is not a SaaS company, but rather a marketplace for short-term rentals.